Rates, published in full

For May and June, and again in late December, a week or two ahead is sensible — the fleet is six vehicles, and in peak season they are usually all out. Outside those months a day or two is normally enough, and same-day runs to Sonmarg or Gulmarg are often possible. Message on WhatsApp with your dates and you will get a straight yes or no.

Agree this with Rashid on WhatsApp when you book, and you will have it in writing in the chat before you travel. The deposit and cancellation terms are being finalised and will be published on this page in full — until they are, nothing is taken on trust in either direction.

Per vehicle. The fare covers the vehicle, the driver, fuel, tolls and permits, whether one of you travels or six. It does not change at the end of the trip, and there is no per-head charge on top.

Zojila, the pass between Sonmarg and Drass on the way to Leh, closes with the winter snow and usually reopens somewhere between April and May, with the exact date set by the clearing work each year. It can also shut for a day or two after heavy snow or a landslide in season. Rashid lives in Sonmarg and checks the position on the ground before confirming any Leh booking, and if the road shuts after you have booked you are told immediately rather than driven to the barrier.

Up to them, yes; around them, no. The inner sightseeing circuit at Gulmarg, and the last legs to Aru, Betaab and Chandanwari at Pahalgam, are reserved for locally registered union vehicles — a rule that applies to every operator in the valley, not only to Snowline. Your vehicle drives you there, waits for as long as you are out, and brings you back. The union leg is paid at the stand on the day, and Rashid tells you this before you book rather than when you arrive.

As far as Gagangir, yes. From roughly December to March the last stretch into Sonmarg, and any sightseeing once you are there, needs a chained union cab — again the local stand's rule, and again paid directly to them rather than to Snowline. Rashid lives in Sonmarg, so he knows the current position and the current figure, and he tells you both before you set out.

It depends on the vehicle, and the capacity of each one is listed on the fleet page. Tell Rashid your bag count when you book — with a full car and six large cases the honest answer is sometimes a larger vehicle rather than a squeeze, and it is better to know that before the airport than at it.

Ask when you book. Child seats are not standard in taxis here, so tell Rashid the age of the child in advance and he will tell you plainly what he can arrange for that date rather than promise it now.

Airport transfers and runs within Srinagar are routine at any hour. The mountain roads — Zojila in particular — are a different question, and whether a night departure is sensible depends on the road and the weather that week. Ask before you plan around it.

Rashid, or one of the drivers who works with him on his own vehicles. The work is not sold on to an aggregator or subcontracted to a car you have never seen. If a different driver is taking you, you get their name and number before the day.